Saturday, December 8, 2007

Working from home

Working from home. This is a capability born thanks to technology, but not less, thanks to many of us being knowledge workers. Production workers, having all wonderful technologies of Internet, laptops, Emails and cellular telephones will never be able to work from home. Also some knowledge workers cannot work at all, or at least, part of the time, from work. Appointments with customers, meetings in the office are still part of the tasks, better performed out of home. Yet, it is obvious, that we have advanced regarding to ten years ago or more.
I’ll state in advance, that I’m not speaking about full time working from home. This is possible sometimes, it is more common in some places in the world, but this is not the subject of this post. Here I write about working out, in the office and/or with customers, but combining working from home from time to time.

Why to enable working from home?
For many reasons. First of all, it saves the worker or the organization travel costs. But more important than that, time is saved. For most of us, that do not live near to work, time saved can sum to two or three hours. Indeed, very significant regarding our free non-sleeping hours. We live in an era where life and work are mixed and almost blended. We receive private calls on work time. We get and send SMS’s during meeting, trying to see what’s happening back at home, or why the Pizza did not arrive on time. At home, we continue to receive calls from work, and mainly, to write and receive Emails, many times, until the late hours of night. Those of you who dream to cut these relations and imitate the way our parents used to work, will probably be disappointed. Work-life-balance experts say that the levels could lower; It is recommended to turn off the phone and computer when having guests, going to parties or to the movies. But true reverse is probably impossible. What can be done, is to compensate; to enable technology that brought all these, to work in our favor as well: To encourage our employees to work in more flexible hours, so they can take the kids out from the kindergarten or school and continue working later out; to enable our employees to arrive a bit later, after rush time and start the first hour from home; to enable them to work, one day a week, from home.
Working from home gives us much more than time savings. The organization benefits, in some level, by operational savings. In most cases work is more effective, comparing to the same work done in the office. But the main benefit is in the change of spirit and the good feeling for the employee. I personally, from time to time, take a day off, and work from home. When I see that the day I planned is near, and was not yet cancelled by some urgent meeting added in the last moment, I admit to feel happy. On regular days I wear suits to the office. On days I work at home, I always wear jeans; deliberately. It is part of the making the right atmosphere. For some employees, the ability to work at home enables them to accomplish arrangements and fixing at home without taking a vacation day.

When is work from hope applicable?
The first condition, of course, for working from home, is that there is a back office work that can be performed at home with no specific software unreachable from home, no tight work with colleagues or meetings everyday with customers. It is not wise to work at home and speak all day on phone with the office or the customer.
Not less important, is the ability of the employee to be responsible to work from home. Not to stay in pyjamas; not to peek on TV; not to go in and out of the kitchen 20 times a day; to know to say no to the children who do not understand how is it that Mom or Dad are working and unavailable, even though they are home.
Knowledge workers are highly independent employees. Therefore, it is reasonable to assume that they will have work to be done at work. Therefore, it will also be assumed that they have the responsibility required for working from home.

What is the manager’s job?
The manager should not enable, automatically, working from home, to all employees, in all conditions. The manager has first to clarify the responsibility required and check if each employee indeed can work from home, effectively.
The manager’s responsibility (or this can be defined organizationally) is to decide how frequent to enable work from home (once a week, once in two weeks, or once a month).
The manager’s job is to supervise the work from home and see that the employee does not postpone important tasks, just to be at home, and to see that the employee indeed knows how to work from home effectively.

By enabling working from home, we tell our employees, in one more way: We trust you!

Working from home is beneficial for the employee, and not less, for the organizations.

Your opinions are welcomed.
Yours,
Moria

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