Monday, September 28, 2009

Excellence

I know of no organization that does not list excellence as one of its core values.
Everyone wants success, each organization according to its mission and goals. Ask any employee, from the senior manager to the junior employs, what is excellence, and they will know what you mean. Some can articulate their understanding while others are less clear about it. However, everyone understands excellence.
I will take some of it back. It is said that "perfect is the enemy of good". This saying implies that too much investment in quality could be wrong: It might do more harm than good, it might have only marginal benefits and, in other cases, it might not be cost effective.
We must refine the definition of excellence to include more than quality: product quality, service quality etc. We must include cost (money and other resources) and define excellence as the combined success of all these elements.
The million dollars (or maybe more…) question is: "What creates excellence?" How do we implement this marvelous value? How do we create an excellent organization, where excellence is employees' goal and they manage to achieve it?
I recently read a book about excellence called: " Outliers: The Story of Success". It was written In 2008 by Malcolm Gladwell. I discussed the book with my daughter, who read it as well, and she highlighted an interesting point: The book talks about out tendency to attribute success and excellence mainly to talent. It shows, one example after another, how other factors, unrelated to talent, are the makers of success. I tried to learn from the different examples what to do as an individual and as a manager in the 21st century who stated (yes, me too) excellence as one of the four core values of my firm. My daughter pointed out the pessimism in this book. It gives a lot of credit to opportunity and cultural heritage in achieving excellence. These two factors are driven by chance, not by brains. This is indeed a pessimistic approach. But, despite this tone, opportunity and heritage hide many other parameters that influence success: hard work, patience, education and discipline, meaning (see also "A whole new mind" by Daniel Pink), communication etc. I counted a long list of about 15 elements affecting success and excellence.
I do not believe in long lists. I believe in Pareto and in our need, as individuals and as managers, to focus on the top three elements. I tried to compile my own excellence factors list. Three was not enough but I managed to stop at four. My excellence creating factors are:
a. Professionalism. A combination of talent, education and experience.
b. Hunger. Never being satisfied with what you have, ever wanting more.
c. Meaning. The knowledge that a mission is important; that it will give me satisfaction (Maslow's hierarchy of needs).
d. Teamwork. Collaborating with people of different background and complementary experience. Simply – with other people.

The first and last factors are those I can influence as a manager. Giving meaning to our work can be done at a top level, even if it is not easy on a day-to-day basis. Creating hunger is not easy at all. We can give role modeling, set challenging goals, but our influence is limited.

And I almost forgot – positive feedback. Complementing people for their effort and success are always factors that motivate to try and succeed next time.
To sum up, let us look at a different point of view, proposed by Marva Colllins (in spirit of Aristotle): "Excellence is not an act but a habit. The things you do the most are the things you do the best".

An excellent day to all of you.

Yours,
Moria

6 comments:

Replica Watches said...

29047126483369175 I play dofus Replica Watches for one year, I Replica Rolex Watches want to get some Replica Watch kamas to buy Replica Chanel Watches item for my character. So, I search "Replica Swiss Watches" on google and found many website. As Exact Replica Graham Watch the tips from the forum, I just review the Swiss Replica Watches websites and choose some Replica Montblanc Watches quality sites to Replica Cartier Watches compare the price, and go to their Replica Breguet Watches online support to make Replica Breitling Watches the test. And Last Chaos Gold I decide to use Replica BRM Watch at the end. And Tag Heuer Replica Watch that is the Replica IWC Watch beginning..

markinsonmarshal said...

It is always interesting reading all these kind of posts...
Thanks Moria.
knowledge management

dgdgdf said...

http://www.bootboots.com
http://www.salelouboutin.com
http://www.buylouboutin.com
http://www.bestlouisvuitton.com
http://www.sale-mbt.com
http://www.discount-christianlouboutin.com
Velours Scrunch Boots Miss Clichy 140 boots Robot 120 ankle boots Black Suede/ Leather Lace Up Ankle boots Tina Suede Black Platform Boots Circus Cutout Suede Ankle Boots Deva 120 suede fringed Boots Sigourney Metallc Ankle Boots Miss Dark Brown Miss Suede Black Arielle A Talon ankle Boots Ariella Clou Silver Studded Boots Alta Arielle A Talon Python Short Boots Robot 120 ankle boots Gold babel shoe boots Brown Trottinette 140 ankle boots Brown Trottinette 140 ankle boots Mouse suede Forever Tina boots Purple fringed suede C'est Moi boots Black

dgdgdf said...

C'est Moi boots Pink Charme 100 suede ankle boots Leopard suede boots Christian Louboutin Tuba Tall Boot Fifre Suede Ankle Boot black lace ankle boots Black Lace-Up Boots black fold-over boots black leather knee-high boots peep-toe bootie Christian Louboutin Astraqueen shoe boots platform lace-up bootie Christian Louboutin Suede Black Ankle boots supra fifre 120 thigh-high boots Christian Louboutin Alta Ariella Talon Leopard Boots Christian Louboutin OTK PlatformAfrica grey suede Boot Christian Louboutin Alta Ariella Talon Leopard Ankle Boots Christian Louboutin black leather ankle boots Christian Louboutin dark red leather ankle boots Manolo Blahnik Something Blue Satin Pump Manolo Blahnik Something Black Satin Pump Black patent leather sandals

dgdgdf said...

Black patent leather sandals
Black sandals with Phnom Penh
Dark blue satin pumps
Jimmy Choo Black leather sandals
Jimmy Choo Black patent leather pumps

Jimmy Choo Black patent leather sandals
Jimmy Choo Gold Pumps
Jimmy Choo Pierced black leather sandals
Jimmy Choo Platform Purple Sandals
Jimmy Choo Platform Sandal

Jimmy Choo Platform Thirsty Blue Sandals
Jimmy Choo Platform Yellow Sandals
Jimmy Choo Satin Sandal
Jimmy Choo Snake Sandals
Jimmy Choo White leather Sandals

dgdgdf said...

Silver patent leather high-heeled sandals
cow leather pump with stone emboss light purple cracking leather sandal purple patent leather shoes with black heel Yves Saint Laurent White Pumps Yves Saint Laurent Ankle Strap Sandal Yves Saint Laurent black patent leather Yves Saint Laurent black sheep leather pump Yves Saint Laurent bright grey patent leather Yves Saint Laurent Cage Platform Sandal Yves Saint Laurent grey leopord suede Yves Saint Laurent Grey suede Yves Saint Laurent light gold cracking leather sandal Yves Saint Laurent light red suede pump Yves Saint Laurent red patent leather sandal Yves Saint Laurent red suede